Fix payment bug, such as declined or incomplete transactions

If you lot accept problems paying for Google products, y'all might demand to fix a problem with your payments profile.

Find the issue yous're experiencing below:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this message. Endeavor these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting boosted information to us, please practice and so. The other steps listed are unlikely to resolve this outcome.
  • Cheque whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments eye settings. If they don't match, update your accost in your Google payments center, and try the transaction once again.
  • Endeavor using a Google Play gift carte to complete the transaction.
  • Try using the best interface for your computing device:
    • If yous're using a desktop computer, try the transaction using the Google production's website.
    • If yous're using a mobile device, try using the product'due south mobile app (if an app is available).
  • If you're using invitee checkout when the fault occurred:
    • Try signing in to an existing Google account and placing the order once more.
    • Effort creating a new Google business relationship if y'all don't already have one and visiting the Google Store to attempt the transaction again.

"Unable to consummate transaction: Expired card"

Check to see if your payment method is upward to date. If information technology isn't, update information technology in the Payments center.

"Unable to complete transaction. Please use another form of payment."

Annotation: These steps also apply if you see the mistake message "Your payment didn't go through. Please endeavour a unlike payment method or endeavour once more later."

Try the following:

  1. Check to see if your payment method is up to date. If it isn't, update it in the Payments center, then try your purchase again.
  2. Make certain you lot accept enough money in your account for the purchase.
  3. If yous're even so having issues, contact your depository financial institution to see if at that place's a trouble with your account.
  4. Try making the buy once more with a different payment method.

"Your payment was declined due to an issue with your account"

If you run into this bulletin, it might be considering:

  • We saw a suspicious transaction on your payments contour.
  • We demand a piffling more information to protect your account against fraud.
  • We need a little more data to comply with European union law (European customers only).

To fix the event, try the following:

  1. Go to the Payments eye.
  2. Take activity on any errors or requests in the payments middle.
    1. Y'all might need to verify your identity earlier you can purchase anything through your Google Account.
  3. Brand certain your name, address, and payment information are up to engagement.

"Unable to process payment: Low card balance"

Yous might not have plenty funds in your business relationship to brand the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Carte is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Yous must verify the carte du jour before you tin can apply information technology again:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll discover a temporary accuse on your card argument along with an viii-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Ostend which menu you desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Wait up to 2 days.
    • If more than 2 days: Check your carte du jour statement. Y'all should find a temporary accuse from Google chosen "GOOGLE TEST," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

You tin't use this card for this buy. Try to make the purchase again with a different card.

If the card you lot desire to use isn't listed, follow the on-screen instructions to add together a new card.

Airtight payments profile

Acquire more almost what to do if y'all temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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